HELPLINE - a digital service provider - is empowering the digital transformation of organizations. HELPLINE is definitely oriented towards the service quality to users and to its customers' customers. At the interplay of business usages and IS, HELPLINE works in the heart of companies' top priority projects. HELPLINE is well known for rolling out innovations that guarantee to its customers the best level performance.
HELPLINE boasts 200 customers and has had a sustained and constant growth since its creation in 1994. It achieved a turnover of 120 M€ in 2015. Thanks to its seven offices in France and abroad, HELPLINE offers a wide range of services :
Business Service Management : centers of excellence and project management for business units

IT Solutions Management : IT server expertise, Cloud, fixed and mobile workspaces

User Experience Management : centers of excellence and user outsourcing for IT management


Job purpose and context:
Successful candidates fluent in German will be part of our customer support team dedicated to one of our key accounts.

Responsibilities:
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times

Requirements:
Spoken languages: fluent German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts

What we offer:
Financial package: salary, meal tickets
Medlife medical insurance
3 to 8 weeks of training at the beginning of the contract
Central building office