Requirements:

- Advanced knowledge of French Language;
- A passion to help our customers;
- Exceptional and professional communication skills; both verbal and written;
- Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles;
- Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends;
- Critical thinking and process analysis;
- Detail oriented, strong organizational, and follow up skills;
- An ability to be flexible with a strong ability to adapt to change;
- An ability to handle multiple tasks simultaneously; including offline or special project work
- Basic experience using Microsoft Office suite(s);
- Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc);
- An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms;
- Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.

Responsabilities:

The Games Advisor will be responsible for:
- Providing customers with top level service and experience;
- Individuals capable of communicating with our customers via verbal and written communication;
- Resolving all customer issues on the first contact, including future customer needs and issues;
- Communicating with customers of all gaming skill levels ;
- In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service.

Benefits:

- Flexible schedule: eight hours per day;
- Fixed salary and meal tickets;
- Bonuses based on achievements;
- Paid training;
- Participation in various and dynamic projects within which you can enhance your knowledge and develop new skills;
- Continuous professional development by working effectively with a professional team.