For our client Nespresso, we are recruiting several Club Coffee Specialists to set up the Romanian Customer Relationship Center. The ideal candidate will act as an ambassador of the Nespresso brand and will be the main and privileged contact point with customers over telephone or by email. The Club Specialist is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems in compliance with the quality standards defined by Nespresso.

Responsibilities :
 Welcome and inform future potential members on Nespresso products and services
 Register new customers, create their account, present the Club services and assist them in their selection during their first purchase
 Take and check orders, maximize the sale of all Nespresso products
 Actively manage the database on a daily basis and update customer records
 Handle machine questions, diagnose machine problems, solve the issue in the appropriate maintenance procedure
 Understand and answer information requests or complaints, bring the most appropriate solution according to guidelines
 Execute outbound calls based on specific objectives.

Desired experience & skills
 High School diploma, college degree is an advantage
 1-2 years of professional experience in direct customer care / hospitality / top of the line service oriented environment.

Ideal profile
 Comfortable to work with a high end premium/luxury brand
 Advanced English language skills
 Expertise in both oral and written communication
 Good knowledge of MS Office
 Good problem solving skills
 Ability to multitask
 Attention to details.